Product Trainer

Job Overview : As Product Trainer at Remidio, you will own the end-to-end training ecosystem – from syllabus design to execution, evaluation, and continuous improvement. You will serve as the Centre of Excellence (COE) for Training, collaborating with Clinical, Product, Sales, and Quality/Regulatory teams to build world-class learning programs that directly impact Demo-to-Sales Conversion, Sales Competence, and Product Adoption. You will drive a culture of continuous learning, ensure regulatory compliance, and use data-driven insights to close performance gaps – especially within the sales organization.

Roles and Responsibilities :

1. Drive Centre of Excellence (COE) in Training

Establish Remidio as a benchmark for training excellence in ophthalmic MedTech.
Standardize training frameworks across internal teams and external partners

2. Collaborative Syllabus Development

Partner with **Clinical, Product Management, Sales, and Quality/Regulatory** teams to create **accurate, up-to-date, and role specific training syllabuses.
Incorporate latest product features, clinical protocols, AI algorithms, and regulatory standards (ISO 13485, FDA, CDSCO).

3. Devise Training Modules in Collaboration with Clinical and Product Teams

Build modular content: • Clinical: Retinal anatomy, DR grading, glaucoma protocols
Technical: Device operation (FOP, IIS), image acquisition, AI interpretation
Sales: Demo scripting, objection handling, competitive positioning

4. Formulate Training Plan Based on Performance Gap Analysis of Sales Team

Conduct **quarterly needs assessments** using:
Sales Competence Score (target: ≥90%)
Demo-to-Sales Conversion % • Field observation reports
Design personalized intervention plans (re-training, shadowing, virtual modules)

5. Training Execution • Lead **in-person, virtual, and hybrid** training for:

New hires (onboarding within 7 days) • Existing sales team (quarterly refreshers)
External partners (Sun Pharma, LVPEI, Govt. Optometrists, NGOs)
Conduct hands-on device workshops, field coaching, and certification exams

6. Drive Performance Metrics of Sales Team

Own KPIs:
Demo-to-Sales Conversion % (QoQ improvement)
Sales Competence Score** (≥90% team average)
Training Coverage** (100% within 30 days of onboarding)
Partner NPS on Training** (≥8/10) 7. Continuous Improvement
Update content based on:
Product launches/updates
Clinical publications
Regulatory changes
Competitor benchmarking
Collect feedback via post-training surveys, quizzes, and field audits

8. Effectiveness Monitoring

Track ROI through:
Pre/post-training performance delta
Device utilization rates (≥80% within 60 days)
Sales pipeline velocity
Present quarterly Training Impact Reports to leadership

9. Leverage Training Technologies

Manage LMS (Learning Management System)
Create micro-learning videos, AR/VR simulations, and gamified quizzes
Use analytics to personalize learning paths 10. Culture of Learning
Launch Remidio Learning League – peer-to-peer knowledge sharing
Mentor high-potential employees into Training Champions
Organize Train-the-Trainer certification Preferred

Qualifications/ Criteria

• Experience: 4+ years in training & development, preferably in medical devices/healthcare.

• Education: Bachelor’s in, Optometry, Ophthalmology.

• Domain Expertise: Deep knowledge of ophthalmic diagnostics (fundus imaging, refraction, AI in DR/glaucoma)

• Training Skills: Proven ability to design & deliver clinical + technical + sales training

• Technical Proficiency: Hands-on with Remidio devices, LMS platforms, e learning tools (Articulate, Canva, etc.)

• Data Orientation: Experience using training analytics to drive business outcomes

• Soft Skills: Exceptional communication, facilitation, stakeholder management, and storytelling.